Shipping policy
At MySunnyPet, we are committed to delivering your orders efficiently and transparently. We ship to customers across the United States.
Order Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email.
- You will receive a notification with tracking details as soon as your order has shipped.
Shipping Rates & Estimated Delivery Times
We offer reliable shipping across the USA:
- Free Standard Shipping: FREE on all orders of $50 USD or more. Estimated delivery within 5 to 8 business days after processing.
- Standard Shipping: for orders under $50 USD, a flat rate of $8.00 USD applies at checkout.
We currently ship within the United States only, and we do not deliver to PO boxes or freight-forwarding addresses.
Order Tracking
Once your package ships, you will receive an automated email containing your tracking number and a direct link to follow your shipment in real time.
Shipping Address Changes & Cancellations
If you need to change your shipping address or cancel an order, contact us within 12 hours of placing it at support@mysunnypet.us. Once an order has entered processing or shipping, address changes cannot be guaranteed.
Lost, Stolen, or Damaged Packages
If your tracking shows the package as delivered but you have not received it, or if your order arrives damaged, contact us immediately at support@mysunnypet.us or +1 (201) 283-8454 so we can assist you.
Customer Support Contact
- Store name: MySunnyPet
- Address: 1077 North Avenue, 6070, Elizabeth, NJ 07201, United States
- Email: support@mysunnypet.us
- Phone: +1 (201) 283-8454
- Support hours: Monday to Friday, 9:00 AM - 6:00 PM EST
- Response time: we aim to respond to all inquiries within 24 business hours.