Shipping policy
1.1. POLICY OF FREIGHT
All products available on mysunnypet.us are shipped directly from our overseas suppliers to the address informed at the time of purchase, our Shipping called "Free Shipping" with Fixed Cost of R $ 0.00 takes 2 to 4 working weeks (after posting the product) Depending on the location, the product is shipped between 3 to 5 working days after confirmation of payment in our system.
Orders made through bank slip take 1 to 3 days to confirm the payment in our system.
We guarantee a tracking code so that the customer can track the progress of the delivery of their order.
Attention: In certain cases this delivery time may extend for a few more working days, due to delays, strikes, recesses, periods of great demand in the Post Office, in short, situations that are beyond our control.
The store guarantees the delivery of the order, we are responsible for refunding the full amount paid for the products that are lost or lost during the delivery process. All products are posted with loss insurance and with free internet tracking, the delivery of your product is 100% guaranteed.
1.2. SHIPPING INSURED
"If the product is delayed and not delivered within 70 working days of postage, on that date the amount paid will be 100% returned".
Please note: You may receive more than one package as your products may come from different suppliers. So if you receive a product first and then another is calm because this is totally normal.
1.3. TRACKING OF THE ORDER
The products will be sent by Post or another carrier, there will always be a Tracking Code that will allow the customer to track the progress of delivery, mysunnypet.us undertakes to instruct the customer in how to track his order. The tracking access code will be sent to your email as soon as it is available to the mysunnypet.us.
The order tracking code is informed in 3-5 business days after the confirmed payment.
2. GENERAL CONDITIONS (ATTENTION)
2.1. CARE WITH ORDER ADDRESSING
mysunnypet.us will arrange the shipping of the products to the address that the customer requests. Therefore, so that there are no obstacles to the delivery of your order, we ask attention at the time of filling out the address where you want to receive your order.
2.2. MISSING RECIPIENT
Make sure there will be someone at the address to receive your products. The Post Office makes three attempts to deliver the products, if there is no one at the address to receive the order in any of the attempts, the package will be taken to the Post Office closest to the address, and, in this case, it will be necessary that the recipient of the package performs the withdrawal of the same in the post office, in up to 7 calendar days. If the recipient of the order does not make the withdrawal, as a rule from the Post Office, the package will return to the sender, being necessary to resend the product without any cost.
All details related to delivery attempts, as well as the address of the Post Office at which the recipient must pick up your package in case of absence at the address, are recorded in the order tracking, which can be accompanied on the Post Office website, using the tracking code provided by the store.
2.3. INCORRECT OR INCOMPLETE ADDRESS
MySunnyPet is not responsible for incorrect or incomplete completion of the destination address of orders placed in the store. If incorrect or incomplete addressing occurs, as a rule, the package will return to the sender, and no further delivery attempts will be made at that address.
In case the delivery is not carried out due to divergence in the address informed by the customer or not withdrawn from the product at the post office, the customer is entitled to refund or resend the products at no cost.
2.4. TAXED AND TAXED PRODUCTS
In case of any collection of fees or shipping taxes, will be the responsibility of MySunnypet.us, rest assured, you only pay the amount described on our website.
When making a purchase on our website, the customer will be in accordance with the conditions and standards determined here by mysunnypet.us.
Contact for support:
Email: contacto@sualoja.us
Address: 3065 Tradeport Dr, Orlando -Florida 32824 - 7015
Time: Monday to Friday. 9:00 am to 6:00 pm