FAQ

We've put together a list of common questions to give you quick, clear answers.

Ordering Process

How can I place an order?
Add the items you want to your cart and follow the checkout steps. You'll get an order confirmation by email right away.

Can I change or cancel my order?
Yes, within 12 hours of placing it. Email support@mysunnypet.us as soon as possible. Once the order enters processing, we can no longer guarantee changes.

Shipping and Delivery

Where do you ship to?
We currently ship within the United States only.

How long does delivery take?
Orders are processed in 1 to 3 business days. Standard delivery then takes 5 to 8 business days.

How much is shipping?
Standard shipping is free on all orders of $50 USD or more. Orders under $50 USD are charged a flat rate of $8.00 USD.

Can I track my order?
Yes. As soon as your order ships you'll receive an email with your tracking number and a link to follow the shipment.

Returns and Refunds

What is your return policy?
You have 30 days from the day you receive your item to request a return. See our Refund Policy for the full details.

How do I start a return?
Email support@mysunnypet.us with your order number and we'll guide you through it. Please contact us before shipping anything back.

What if my item arrives damaged or the wrong item was sent?
Contact us right away at support@mysunnypet.us with a photo. We'll cover the return shipping and make it right.

Products

How do I choose the right size?
Each product page lists measurements in the specifications section. For beds and mats, measure your pet lying down and compare before ordering.

Where can I find more product details?
Every product page has a specifications list. If something isn't covered there, email us and we'll find out for you.

Contact

How do I reach you?
Email: support@mysunnypet.us
Phone: +1 (201) 283-8454
Hours: Monday to Friday, 9am - 6pm EST

We reply to every message within 24 business hours.