Refund policy
At MySunnyPet, we strive to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your item, we are here to assist you through a clear and transparent return process.
Return Window
You have 30 days from the date you receive your item to request a return.
Eligibility Criteria
To be eligible for a return:
- The item must be unused, unworn, and in the same condition in which you received it.
- The item must be in its original packaging with all tags attached.
- Proof of purchase (order number or email receipt) is required.
How to Start a Return
Contact our customer support team before shipping any item back. We will confirm eligibility and send you the return address and instructions. Returns are sent by mail.
- Email: support@mysunnypet.us
- Phone: +1 (201) 283-8454
Items sent back without a prior return request may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged in transit, or if you received the wrong item, contact us immediately at support@mysunnypet.us with photos or a short video of the issue. We will evaluate the problem and provide a prepaid return shipping label at no cost to you, or issue a replacement or refund promptly.
Return Shipping Costs
- Defective or incorrect items: MySunnyPet covers 100% of the return shipping cost.
- Change of mind: if you are returning an item because you changed your mind, or because of size or personal preference, you are responsible for the return shipping cost. Original shipping charges, where they applied, are non-refundable.
We do not charge a restocking fee.
Refund Process
Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
If approved, your refund is issued automatically to your original payment method within 5 to 7 business days. Your bank or card issuer may take additional time to post the credit to your account.
Contact Us
If you have any questions about this Return and Refund Policy, get in touch:
- Store name: MySunnyPet
- Address: 1077 North Avenue, 6070, Elizabeth, NJ 07201, United States
- Email: support@mysunnypet.us
- Phone: +1 (201) 283-8454
- Support hours: Monday to Friday, 9:00 AM - 6:00 PM EST
Effective date: October 4, 2026